Telecommunications

We use a proven strangler fig pattern where new products and services launch on the modern platform while existing subscribers are gradually migrated from legacy systems. A data synchronization layer maintains consistency between old and new systems during transition. Critical migration phases happen during low-traffic windows with instant rollback capability. Our track record includes 15+ major BSS migrations with zero subscriber-impacting incidents. We also provide end-to-end testing environments that mirror production data so every migration step is validated before execution.

We maintain pre-built integrations with major network vendors including Ericsson, Nokia, Huawei, Cisco, and Samsung for 5G RAN and core. For OSS/BSS, we integrate with Amdocs, Netcracker, CSG, Oracle Communications, and Comverse. All integrations use TM Forum Open API standards where available. Our adapter framework allows custom integration with proprietary vendor systems using REST, SOAP, SNMP, NETCONF, and YANG data models.

5G network slicing requires changes across radio, transport, and core domains, plus BSS/OSS to orchestrate and bill for slice lifecycle. We work across all layers: 3GPP-compliant NSSF/NSMF for slice selection and management at the core, transport network slicing via FlexE or segment routing, and RAN slicing for QoS differentiation. The BSS changes include dynamic service catalog for slice products, real-time policy enforcement, and SLA-based billing. A typical private 5G slice deployment for a single enterprise customer takes 8–12 weeks end-to-end.

Our IoT connectivity platform is built on a cloud-native, horizontally scalable architecture that has processed peaks of 500,000 device events per second in production. We use distributed message queuing, connection multiplexing, and lightweight device protocols (LWM2M, MQTT, CoAP) to maximize connection density while minimizing device power consumption. The platform supports both always-on and deep-sleep device behaviors, and our SIM management layer handles millions of simultaneous activation, deactivation, and profile switching operations daily.

Our churn prediction model uses 180+ features including network quality experience (call drops, data speed, coverage gaps correlated to specific customers), billing events, service interactions, contract tenure, competitive market events, and device age. The model generates daily churn risk scores for every subscriber with confidence intervals. Importantly, it also surfaces the top contributing factors per subscriber so retention teams know whether to offer a network fix, a new device, a loyalty reward, or a service credit. We typically see 28–35% churn reduction in the first 12 months of deployment.

We implement SS7, Diameter, and GTP security protocols to protect signaling infrastructure from interception and manipulation attacks. Our network security operations center monitors for SS7 attacks, IMSI catchers, and roaming fraud 24/7. For 5G cores, we implement 3GPP security architecture with SBI mutual authentication, NF service authorization, and network slicing isolation enforcement. Subscriber data is encrypted end-to-end with carrier-grade key management, and we support lawful intercept requirements in all jurisdictions we operate in.